Our Outbound Contact Center representatives are part
of a close-knit team of well-trained and experienced professionals.
It is their task to help increase client’s sales, conduct
surveys, collections, test new markets, follow up, clean
databases, build relationships and ultimately boost the
client’s business.
We are experts at making Outbound Calls on the client’s
behalf, enabling them to achieve profitable and long term
relationships with customers. We are always sensitive
to our client’s needs as they are looking for ways to
get more value from their providers. Before commencing
work on a new project, we undertake an in-depth study
and analysis of the client’s existing business function.
On the basis of this analysis, we work out a most comprehensive
solution at a highly reasonable pricing package. We will
then implement a strategy that satisfies the client’s
requirements and sets in place a tangible tool to measure
success. This enables our clients to have industry standard
quality services coupled with 33% to 50% cost savings
while they have adequate time and peace of mind to concentrate
on their core business functions.
With years of Direct Marketing and Outbound Calling experience,
our philosophy is to test, test and test again. Getting
it right is equally important to us as it is to our clients.
Our success is judged by our demonstrated performance
and results.
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Our outbound contact
center services incorporate predictive dialer, voice recording
and live listening.
We offer complete outbound services to our valued clients
including
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Telemarketing
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Conducting Surveys
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Collections
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Testing New Markets
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Follow Ups
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Cleaning Databases
Telemarketing
We provide telemarketing service, both Inbound and Outbound
to help generate leads and increase sales, conduct polls
and surveys, schedule appointments and reservations and
other business needs of our customers. Adaptable scripting
software makes it easy for us to get the right message
to your customers every time.
Inbound customer service, direct response, and order entry.
Outbound sales follow up and customer satisfaction surveys,
or next sell, cross sell or up sell programs to existing
customer base. Cres-Tech will deliver your outbound or
inbound telemarketing program with accuracy, and efficiency.
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Order Processing / Fulfillment
Save time and money required to handle order taking and
fulfillment by letting our staff handle those tasks for
you. Whether yours is a small business going through growth
periods, or a larger operation needing help with after
hours or overload order processing, we can provide a comprehensive
solution to your individual needs. Call today to see how
we can save your time and money, and offer your customers
top quality Customer Care.
Program Setup
Perhaps the secret to our effectiveness in this area is
the vigor of the program setup phase. Here, a senior marketing
consultant starts by designing the entire campaign:
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Conducting data-gathering sessions
with the client’s team
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Identifying target accounts and/or types
of companies to be contacted
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Selecting the individuals to be contacted
based on title and/or function
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Determining the list of potential needs
of the target audience
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Mapping these needs to the relevant
benefits of the client’s products and services
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Selecting the hot buttons that will
be used in the campaign, based on research and/or comprehensive
data gathering with the client’s team
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Working with the client to define what
constitutes a qualified lead for the program Working
out the information needed to profile and qualify the
account and the individual prospect
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Writing the tele-contact script
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Arranging and conducting meetings to
review the script and lead definition
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Documenting all meetings and providing
final versions of these documents
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Training the tele-contact team on the
script and lead definition, as well on the products
and services being sold
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Conducting offline drilling/role-playing
of the tele-contact script
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Testing the script for full workability,
making any revisions needed
It is through this consulting-based methodology that
we are able to perfect the telemarketing approach. This
ensures the highest possible “Hit-Rate” with every call
we place.
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